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Error Resolution Disclosures

Bank of China USA Error Resolution and Cancellation Disclosures (Long)

中国银行美国分行错误申诉解决以及取消交易披露(详细版)

What to do if you think there has been an error or problem:

若您认为在汇款过程中存在错误或者问题,可以通过如下途径解决:

 

If you think there has been an error or problem with your remittance transfer, please contact us through any of the following methods:

若您认为在汇款过程中出现错误或者存在任何问题,请通过如下方式联系我们:

·          Call us at: 212-935-3101; or 拨打电话到 212-935-3101 或者;

·          Write us at: 410 Madison Avenue, New York, NY 10017; or  写信到麦迪逊大街410 号, 纽约市,邮编10017.

You must contact us within 180 days of the date we promised to you that funds would be made available to the recipient. When you do, please tell us:

请您务必在收据中许诺的到账日期后的180天内联系我们并且提供以下信息:

(1)     Your name, address or telephone number;

您的姓名,地址或者电话号码;

(2)  The error or problem with the transfer, and why you believe it is an error or problem;

关于您汇款中出现的错误或者问题的陈述以及您认为出现错误或者问题的原因;

(3)  The name of the person receiving the funds, and if you know it, his or her telephone number or address; and

收款人的姓名以及您知晓的收款人电话或者地址; 以及

(4)  The dollar amount of the transfer; and

 汇款金额; 以及

(5)  The confirmation code or number of the transaction.

确认码或者交易编号。

We will determine whether an error occurred within 90 days after you contact us and we will correct any error promptly. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of any documents we used in our investigation.

我们将在您联系我们的90天内进行调查并决定您申报的错误是否发生。在错误确实发生的情况下,我们将及时更正错误。另外我们将会在调查完成后的3个工作日内告知您调查结果。如果调查结果显示没有错误发生,我们将提供您一份关于此项调查的书面说明。您可以联系我们索取调查中使用的文件副本。

What to do if you want to cancel a remittance transfer:

您可通过以下途径取消汇款:

You have the right to cancel a remittance transfer and obtain a refund of all funds paid to us, including any fees. In order to cancel, you must contact us at 212-935-3101 within 30 minutes of payment for the transfer.

您有权利取消汇款并且获得包括您向我们支付的所有费用在内的全额退款。若您希望行使取消权,请您务必在付款后的30分钟内拨打212-935-3101并告知我们您取消汇款的意向。

When you contact us, you must provide us with information to help us identify the transfer you wish to cancel, including the amount and location where the funds were sent. We will refund your money within three business days of your request to cancel a transfer as long as the funds have not already been picked up or deposited into a recipient’s account.

请您在联系我们时务必向我们提供汇款金额以及收款地点等信息,以便我们识别到您意图取消的交易。 在汇款尚未被提取或者存储进收款人账户的情况下,我们将在收到您取消交易要求的三个工作日内为您提供全额退款。

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