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Error Resolution Disclosures

Bank of China USA Error Resolution and Cancellation Disclosures (Long)


What to do if you think there has been an error or problem:



If you think there has been an error or problem with your remittance transfer, please contact us through any of the following methods:


·          Call us at: 212-935-3101; or 拨打电话到 212-935-3101 或者;

·          Write us at: 410 Madison Avenue, New York, NY 10017; or  写信到麦迪逊大街410 号, 纽约市,邮编10017.

You must contact us within 180 days of the date we promised to you that funds would be made available to the recipient. When you do, please tell us:


(1)     Your name, address or telephone number;


(2)  The error or problem with the transfer, and why you believe it is an error or problem;


(3)  The name of the person receiving the funds, and if you know it, his or her telephone number or address; and

收款人的姓名以及您知晓的收款人电话或者地址; 以及

(4)  The dollar amount of the transfer; and

 汇款金额; 以及

(5)  The confirmation code or number of the transaction.


We will determine whether an error occurred within 90 days after you contact us and we will correct any error promptly. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of any documents we used in our investigation.


What to do if you want to cancel a remittance transfer:


You have the right to cancel a remittance transfer and obtain a refund of all funds paid to us, including any fees. In order to cancel, you must contact us at 212-935-3101 within 30 minutes of payment for the transfer.


When you contact us, you must provide us with information to help us identify the transfer you wish to cancel, including the amount and location where the funds were sent. We will refund your money within three business days of your request to cancel a transfer as long as the funds have not already been picked up or deposited into a recipient’s account.

请您在联系我们时务必向我们提供汇款金额以及收款地点等信息,以便我们识别到您意图取消的交易。 在汇款尚未被提取或者存储进收款人账户的情况下,我们将在收到您取消交易要求的三个工作日内为您提供全额退款。

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