Bank Impersonation Scams

The banking industry, including Bank of China USA (BOCUSA), has recently observed a significant increase in bank impersonation scam calls. These scams involve fraudsters posing as legitimate bank employees to trick customers into revealing sensitive information or transferring funds.

Scammers may attempt to impersonate BOCUSA employees by spoofing our official phone number, (212) 935-3101, or other numbers associated with the Bank to gain your trust and lower your vigilance.

Do not rely on Caller ID —s cammers can make any number or name appear on your caller ID. 

Do not provide private, sensitive information (like account details or passwords) to a caller, even if they claim to be from BOCUSA. Watch out for a false sense of urgency on the calls, and hang up if the call seems suspicious—it’s safer to hang up and contact us directly to verify the situation. If the caller claims to be from BOCUSA but refuses to let you call back on an official bank number, it’s a red flag.

We may need to verify personal information if you call us, but we will never ask for your login credentials, PIN, or one-time security codes over the phone. If you receive a suspicious call, hang up immediately and contact us at [email protected] or call BOCUSA Corporate and Personal Banking Services at 1 (212) 935-3101 (9 a.m. – 4 p.m. Mon – Fri) for the New York City Branch and 1 (212) 925- 2355 ext. 8800 (9 a.m. – 4 p.m. Mon – Fri, 10a.m – 3p.m. Saturday) for the Queens Branch. Please stay vigilant to protect your information.