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SECURITY CENTER

Your security is our top priority. At Bank of China U.S.A. (“BOCUSA”), we employ a range of security measures to protect your information, but there are additional steps you can take to ensure your safety. 

If you have any questions on our latest banking services, please visit our branches and speak to a Customer Service Representative or contact us by phone in order to avoid any potential fraud. You can also click here to contact us. Below are some important tips to help keep your account and personal information safe.

At BOC U.S.A., protecting your personal and financial information is a top priority. In accordance with the Gramm–Leach–Bliley Act (GLBA) Safeguards Rule, we maintain a comprehensive information-security program that includes layered technical, administrative, and physical safeguards; employee training; continuous monitoring; and incident-response capabilities.

 

Security Measures We Implemented:

  1. We conduct regular risk assessments to identify potential threats to the security, integrity, and confidentiality of customer information.

  2. Administrative Safeguards: We implement security policies, train employees to recognize and report social engineering and phishing attempts, and designate a qualified individual to oversee the security program.

  3. Technical Safeguards: We use access controls, multi-factor authentication (MFA), and encryption for data at rest and in motion. Implement secure application development practices.

  4. We regularly monitor and test the effectiveness of the safeguards, we conduct periodic penetration tests and vulnerability assessments.

  5. We have created and maintained a comprehensive incident response plan to address any security breaches or events.

  6. We evaluate and manage the security practices of third-party vendors.

  7. We maintain fraud detection systems to continuously monitoring transactions for anomalies and suspicious behavior.

 

While we continuously work to prevent and detect fraud, customers also play a key role in keeping their information secure. The guidance below outlines how we can work together to safeguard your accounts.

  1. Report and respond quickly if you suspect any unauthorized activity or believe your BOC U.S.A. information has been compromised, contact us immediately at [email protected] or 1-212-935-3101 (9 a.m.–5 p.m. ET, Mon–Fri). We investigate all reported incidents and will take prompt steps to secure your account and prevent further loss.

  2. Keep your information current ensure that your contact details—including phone number, email, and mailing address—are accurate. Current contact information allows the Bank to reach you quickly if suspicious activity is detected.

  3. Safeguard mail and paper statements retrieve mail promptly and avoid leaving outgoing mail in unsecured boxes. When possible, use electronic statements and online payments to reduce the risk of mail theft. If you expect a new or replacement debit card and it does not arrive within a few business days, contact the Bank to verify delivery.

  4. Verify before you pay and confirm payment details before sending funds, especially for new or international recipients. Exercise caution with requests for urgent transfers, cryptocurrency, or unusual payment methods. Never share, lend, or sell your account to others—doing so may expose you to financial or legal liability.

  5. Protect your devices and online banking access, we employ controls including encryption, multi-factor authentication (MFA), and secure network monitoring to protect your online sessions. You can further enhance your protection by keeping operating systems, browsers, and antivirus software up to date, avoiding downloads or links from unknown sources, and never opening unexpected attachments or pop-up windows requesting sensitive information.

  6. Recognize common fraud and scam red flags fraudsters use many tactics—email, phone, text, and social media—to trick victims into revealing personal information or sending money. Stay alert to the following warning signs:

 

Red Flags You Should Watch Out:

Behavioral Red Flags - Pressure to act immediately or keep a secret. - Promises that seem too good to be true (e.g., job offers, investment returns). - Emotional manipulation, such as false romantic relationships or urgent family emergencies.

Transaction and Payment Red Flags - Requests for payment using gift cards, cryptocurrency, or wire transfers. - Overpayment scams (sending a check for too much and asking you to refund the difference). - Advance-fee scams (“pay a processing fee to claim your prize”).

Communication Red Flags - Unexpected contact claiming to be from BOC U.S.A. or a government agency. - Requests for your password, account number, or Social Security Number—the Bank will never ask for this information by email, text, or phone. - Messages with poor grammar, odd phrasing, or mismatched sender addresses.

 

Common Scams You Should Watch Out:

Phone Scams: Caller ID can be spoofed. If a caller pressures you or threatens consequences, end the call and contact the Bank directly using the number on our website. 

Text Scams: Ignore texts from unfamiliar numbers or those creating urgency. Do not click links or share personal details. 

Email Scams: Be cautious of emails with unfamiliar senders, misspellings, or attachments. The Bank will never ask you to log in via a link or download attachments you did not request. 

Website Scams: Access online banking only by typing https://ebanking.bocusa.com/ibank/user/login directly into your browser. Fake sites may look identical to ours but are designed to steal credentials.

 

Conclusion

Remember Fraud prevention is a shared responsibility. BOC U.S.A. continuously monitors and strengthens its controls to protect your assets, and your attentiveness helps keep those defenses strong. Together, we can detect and stop fraud before it happens.

We regularly update this information to reflect emerging fraud trends and evolving security practices. For additional consumer resources and scam alerts, visit the Federal Trade Commission’s Scam Prevention Page at www.ftc.gov/scams.