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The banking industry, including Bank of China USA (BOCUSA), has seen a rise in scams where criminals pose as Chinese law enforcement or embassy/consulate officials. These scams often target people with Chinese names or ties to China and may involve false claims about visa or immigration problems, criminal investigations, or arrest warrants.
How the scam works:
Fraudsters may:
• Call, text, email, or contact you on apps such as WeChat, often in Mandarin, Cantonese, or English.
• Claim you or a family member is under investigation, or that there is a problem with your visa, immigration status, or documents.
• Send fake “official” documents (for example, arrest warrants or investigation notices) to make the story look real.
• Know some of your basic personal details to appear more legitimate.
• Pressure you to keep the situation secret and act immediately.
They may then instruct you to:
• Provide sensitive information (such as your Social Security number, bank account details, online banking credentials, or one time passcodes), or
• Transfer money to a so called “safe account”, buy gift cards, or send funds through other channels to “resolve” the issue.
Protect yourself：
• Do not rely on caller ID. Phone numbers and names can be spoofed.
• Hang up and verify. If you receive a suspicious call, end the conversation and contact the organization using a phone number or website you find yourself, such as the official consulate or agency site.
• Never share sensitive information or one time passcodes with anyone who contacts you unexpectedly, even if they claim to be from a government agency, law enforcement, or the bank.
• Do not send money or move funds at the direction of someone claiming to be a government official or police officer. Legitimate authorities will not demand payment over the phone or via gift cards, wire to a “safe account,” or cryptocurrency.
If you think you’ve been targeted:
• Contact BOCUSA immediately using the number on the back of your debit/credit card or on our official website.
• Report the incident to the FBI’s Internet Crime Complaint Center (IC3) at:
https://www.ic3.gov/CrimeInfo/ChineseAuthorityImpersonation