BOC U.S.A. Privacy Policy

Your privacy

The privacy of our customers and consumers (customer) is important to us. BOC U.S.A. places a high priority on protecting customers’ personal information provided to us. We are proud of the trust our customers have placed in us and we work to protect customer’s right to privacy in accordance with U.S. laws and regulations. We conduct regular assessment reviews to help ensure that a customer’s personal information we collect, use and share is allowed under applicable laws and regulations. 

Unless otherwise agreed in writing, this Privacy Policy explains what and how we collect, share, use, and protect personal information when BOC U.S.A collects nonpublic personal information (NPI) from a customer.

If you are a BOC U.S.A. customer or otherwise have a relationship with us, we may also have provided you with a separate copy of our notice (“Privacy Notice”) setting out how we collect, share, use your personal information and your opt-out rights, when applicable.

Information we collect about you

BOC U.S.A. collects the following information about our customers:

Information you provide to us on applications and other forms, such as your name, address and phone number, e-mail address, driver’s license number, and social security number or taxpayer identification number;

Information about your transactions with us such as account numbers, account balances and transaction history;

Information gathered from customer reporting agencies;

Login and contact information; 

Information about Products and Services for which you have indicated interest.

Internet or other similar electronic network activity occurred at this Website or linked websites such as browsing history, search history; and

Geolocation data tracked while accessing this Website or linked websites such as device location and Internet Protocol location.

How we use your information

For everyday business purposes, such as to process transactions and maintain account(s); and 

In response to government agencies and law enforcements’ requests.

BOC U.S.A. does not sell personal information of its customers, including commercial customers, to any third parties. 

BOC U.S.A. uses customer personal information to provide our Products and Services, and to accomplish our business purposes and objectives. To that end, personal information may be used:

To perform services, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing advertising or marketing services, providing analytic services, or providing similar services;

To fulfill or meet the reason you provided the information. For example, if you provide your personal information to purchase our Products and Services, we will use that information to process your payment and facilitate delivery of the Products and Services. We may also save your personal information to facilitate new Products and Services purchases;

To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses;

To personalize your Website experience and to deliver content and Products and Services offerings relevant to your interests, including targeted offers and ads through this Website, third-party sites, and via email or text message (with your consent, where required by law);

To detect security incidents, to protect against malicious, deceptive, fraudulent, or illegal activity, and to prosecute those responsible for that activity;

To conduct health and safety assessments and record keeping; and compliance with related legal obligations;

To undertake activities to verify or maintain the quality or safety of a Products and Services controlled by us, and to improve, upgrade, or enhance the Products and Services; 

To debug to identify and repair errors that impair existing intended functionality;

To undertake internal research for technological development and demonstration;

To comply with laws, regulations, and other legal process and law enforcement requirements as required by applicable law, court order, or governmental regulations (including any internal policy based on or reflecting legal or regulatory guidance, codes or opinions). 

To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our customers is among the assets transferred.

Information Sharing

BOC U.S.A. does not share the NPI of current or former customer with anyone except as permitted or required by law:

Opt-out Opportunities

BOC U.S.A. does not share NPI with non-affiliated third parties, unless we are required or allowed by law, hence no opt-out action is necessary or provided. 

Privacy Policy for California Residents

If you are a resident of California, the California Customer Privacy Act (“CCPA”) and California Privacy Rights Act (“CPRA”) provide you with additional privacy rights regarding your personally identifiable information (PII). If you are a California resident, please review our California Privacy Policy.

Children’s Privacy

BOC U.S.A. does not collect, use, or disclose personal or financial information from minors without written parental consent, nor do we knowingly market our Products and Services to minors. This Website is not directed at nor targeted to children under the age of 18. If you have not reached the age of majority or are not able to enter into legally binding agreements in your country, you may not use this Website unless necessary parental consent has been obtained. If you believe that we have received information from a person protected under child protection laws where necessary parental consent was not obtained, please notify us immediately, and we will take immediate and reasonable measures to investigate. If any violation of children’s privacy law is confirmed, we should immediately stop the unlawful data collection and take corrective actions including deleting the data securely and implementing new safeguards.

Security Measures to protect the security and confidentiality of NPI

To protect your personal information from unauthorized access and use, we maintain a comprehensive information security program with administrative, technical, and physical safeguards to protect customer’s NPI: 

We conduct regular risk assessments to identify potential threats to the security, integrity, and confidentiality of customer information.

Administrative Safeguards: We implement security policies, train employees to recognize and report social engineering and phishing attempts, and designate a qualified individual to oversee the security program.

Technical Safeguards: We use access controls, multi-factor authentication (MFA), and encryption for data at rest and in motion. Implement secure application development practices.

Physical Safeguards: We implement physical safeguards to prevent unauthorized access, such as securing server rooms.

We regularly monitor and test the effectiveness of the safeguards, we conduct periodic penetration tests and vulnerability assessments.

We have created and maintained a comprehensive incident response plan to address any security breaches or events.

We evaluate and manage the security practices of third-party vendors.

BOC U.S.A. Cookie Policy

Cookies are small data files placed on your device to enhance site performance and usability. We do not collect personal information through cookies.

More details about your information

If you would like further information on anything included in this Privacy Policy, please contact one of our customer Service Representatives by phone, email, or by simply walking into one of our branches.

Revisions to the Privacy Policy

We may change this Privacy policy as required by applicable laws and regulations. If any changes to the Privacy policy are material enough, e.g., affect how we share customer information, we will provide revised notice or updated annual notice and give customer an updated opt-out opportunity.